Refund policy

Return & Refund Policy

We at Pure Touch Agro want your buying experience to be enjoyable.

Returns may be limited for hygienic and safety concerns because our products may contain food, herbal teas, herbal preparations, and consumables.

Products that are defective, damaged, or incorrect

If you get:

A product that is damaged
A faulty item
A wrong product
A product that was harmed in transportation

Kindly get in touch with us within 48 hours of delivery.

Please send your order number and a clear video of the product and package being unpacked.

Qualifications for a Refund or Replacement

After examining the problem, we might offer:

substitution of the item, or
reimbursement of the qualified goods or order total

The nature of the problem and our team's verification will determine the ultimate answer.

Opened, used or tampered consumable products generally cannot be returned due to hygiene and safety considerations.

Products returned without prior approval may not be accepted.

If a refund is approved, it will generally be processed to the original payment method used for the purchase.

The time taken for the amount to appear in your account may depend on your bank or payment service provider.

For return or refund requests:

Email: puretouchagro@gmail.com
Phone/WhatsApp: 7559165391

Please mention your Order ID when contacting us.